Life happens. Instead of a missed call or a no-show, customers can reschedule or cancel right from their confirmation or reminder text — just by replying in plain words.
How it works
- 1Every confirmation and reminder ends with "Reply here anytime to change or cancel."
- 2To move the appointment, the customer texts back reschedule (or a phrase like "change my appointment" or "move my appointment") — nowbooked offers new open times.
- 3To cancel, they text back cancel (or "can't make it") — the slot frees up for someone else.
- 4Either way, your calendar updates instantly and you get a heads-up.
Tip
There's nothing to memorize — customers reply in their own words. nowbooked understands "cancel," "reschedule," "change my appointment," and similar phrases.
Note
Freed-up slots open back up for other customers automatically, so a cancellation often fills itself.
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